Delivery & shipping FAQ

Shipments and returns

Software licenses

Software licenses are sent by email. Check your spam folder.
License are manually processed and email during working hours only. 9AM-6PM, Monday to Friday. Saturday from 10AM to 4PM. No licenses distributed on Sunday. Times are EST (GMT-5 time)

Packages are generally dispatched within 2 business days after receipt of cleared payment and are shipped via the chosen courrier. Orders placed on week-ends are processed on the next Monday. You can find the tracking number in your order status as well as within an email that is send when your package is picked up by the courrier

Shipping fees include handling and packing fees as well as postage costs. For international orders, they DO NO include any brokerage or customs. VAT or Taxes and tariffs may be due at import from the local tax entities.

Shipments and returns

Software licensesSoftware licenses are sent by email. Check your spam folder.License are manually processed and email during working hours only. 9AM-6PM, Monday to Friday. Saturday from 10AM to 4PM. No licenses distributed on Sunday. Times are EST (GMT-5 time)

Shipping fees include handling and packing fees as well as postage costs. For international orders, they DO NO include any brokerage or customs. VAT or Taxes and tariffs may be due at import from the local tax entities.

Software licenses

Software licenses are sent by email. Check your spam folder.
License are manually processed and email during working hours only. 9AM-6PM, Monday to Friday. Saturday from 10AM to 4PM. No licenses distributed on Sunday. Times are EST (GMT-5 time)