Shipments and returns
Software licenses
Software licenses are sent by email. Check your spam folder.
License are manually processed and email during working hours only. 9AM-6PM, Monday to Friday. Saturday from 10AM to 4PM. No licenses distributed on Sunday. Times are EST (GMT-5 time)
Packages are generally dispatched within 2 business days after receipt of cleared payment and are shipped via the chosen courrier. Orders placed on week-ends are processed on the next Monday. You can find the tracking number in your order status as well as within an email that is send when your package is picked up by the courrier