Terms and general conditions


Standard and Legal Compliance

The customer is responsible to ensure the compliance of the update or reprogramming changes with standards and laws applicable with his or her place of residence.  This includes but is not limited to emission standards, noise, security, inspections compliance and other applicable car regulations. Installation of certain parts can be a difficult task that required advanced mechanical and technical knowledge of the inner working of cars. High voltage components should only be worked on by certified technicians with the proper safety equipment. Some high performance parts may be intended for off-road use only.


Used Parts Warranty

Unless otherwise noted, the computers (ECU), transmissions module and electronic modules are warranted for a period of 3 month starting on their delivery date.  However, damages during installation in a vehicle or electrical damages cause by other electrical components, short-circuit in the wiring, brown out from a drained battery, circuit overload and water damage caused to the modules are not covered.


New Part Warranty

The new remote key fobs are warranted by BimmerPro for 12 month.
The mechanical keys are warranted by BimmerPro for 30 days.
Bimmerpro cover the first 30 days of warranty for performance parts then the remaining portion is from the manifacturer.
OE new BMW sold thru BimmerPro are warranted for 12 month or 20,000km whichever come first. 



No return or reimbursement will be accepted on used parts sold.  Unused new parts that are not consumable or assimilated to consumable will be accepted conditional to a restocking charge of 20% (consumables include sealants, adhesive, gaskets, connectors) . Shipping fees are not refundable

Electronic modules, computers and parts that are custom programmed (specific series number, firmware etc…) can’t be returned for any reason. Special order items that are made to order cannot be returned (cut keys, etc)

Return for repairs or warranty must be first approved by opening a ticket on our support platform where an RMA number will be issued : https://Bimmerpro.ca/sos/



Defect parts and component will be replace or repaired at Bimmerpro discretion. A defective part can be replaced by a new one, a repaired one or a re-manufactured at Bimmerpro sole discretion.  The part will be warranted for the remaining portion of the original warranty. 
In the case where work is required from Bimmerpro or the manufacturer to perform the warranty replacement, Bimmerpro and the manufacturer reserve the right to designate the contractor or sub-contractor that will perform the work.  Any work related to the replacement must be explicitly authorized by Bimmerpro or the manufacturer before their performance in order to be covered.   The Bimmerpro and the manufacturer of the part’s responsibility is limited to the value of the initial purchase price


Order cancellation

Cancelling an order before it has been processed after payments has been received will incur fees up to 10%. Once the tracking number has been generated its no longer possible to cancel an order, the normal order return process will have to be followed.

7. Parts reception

Damaged parts:
Damaged goods must be notified within 24hrs of reception. Damaged packages or opened package should be opened at reception in front of the courrier. Pictures will be requested from within that period. After the period damaged goods are not longer eligible for returns or replacement

8. Parts installation

Damage during the installation is not covered by any warranty. We strongly recommend parts be installed by a certified mechanic.