Terms and general conditions
1
Standard and Legal Compliance
The customer is responsible to ensure the compliance of the update or reprogramming changes with standards and laws applicable with his or her place of residence. This includes but is not limited to emission standards, noise, security, inspections compliance and other applicable car regulations. Installation of certain parts can be a difficult task that required advanced mechanical and technical knowledge of the inner working of cars. High voltage components should only be worked on by certified technicians with the proper safety equipment. Some high performance parts may be intended for off-road use only.
2
Used Parts Warranty
Unless otherwise noted, the computers (ECU), transmissions module and electronic modules are warranted for a period of 3 month starting on their delivery date. However, damages during installation in a vehicle or electrical damages cause by other electrical components, short-circuit in the wiring, brown out from a drained battery, circuit overload and water damage caused to the modules are not covered.
3
New Part Warranty
The new remote key fobs are warranted by BimmerPro for 12 month.
The mechanical keys are warranted by BimmerPro for 30 days.
Bimmerpro cover the first 30 days of warranty for performance parts then the remaining portion is from the manifacturer.
OE new BMW sold thru BimmerPro are warranted for 12 month or 20,000km whichever come first.
4
Returns
No return or reimbursement will be accepted on used parts sold. Unused new parts that are not consumable or assimilated to consumable will be accepted conditional to a restocking charge of 20% (consumables include sealants, adhesive, gaskets, connectors) . Shipping fees are not refundable. The window for returns is within 15 days of reception. Return shipping cost if the responsibility of the customer.
Electronic modules, computers and parts including those that are custom programmed (specific series number, firmware etc…) can’t be returned for any reason. Special order items that are made to order cannot be returned (cut keys, etc)
Return for repairs or warranty must be first approved by opening a ticket on our support platform where an RMA number will be issued : https://Bimmerpro.ca/sos/
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5
Replacement
Defect parts and component will be replaced or repaired at Bimmerpro discretion. A defective part can be replaced by a new one, a repaired one or a re-manufactured at Bimmerpro sole discretion. The part will be warranted for the remaining portion of the original warranty.
In the case where work is required from Bimmerpro or the manufacturer to perform the warranty replacement, Bimmerpro and the manufacturer reserve the right to designate the contractor or sub-contractor that will perform the work. Any work related to the replacement must be explicitly authorized by Bimmerpro or the manufacturer before their performance in order to be covered. The Bimmerpro and the manufacturer of the part’s responsibility is limited to the value of the initial purchase price.
For performance parts, the manufacturers warranty terms override BimmerPro's terms. BimmerPro will handle claims with each respective manufacturer for the first 30 days. After this periods, the manufacturer will be sole responsible for application of the warranty. Should inspection of the components be required, BimmerPro will graciously perform those for the original purchaser should the manufacturer request so, note that this does not include any tear-down required from any vehicle, but solely where the part is brought on it's own for inspection.
6.
Order cancellation
Cancelling an order before it has been processed after payments has been received will incur fees up to 10%. Once the tracking number has been generated its no longer possible to cancel an order, the normal order return process will have to be followed.
7. Parts reception
Damaged parts:
Damaged goods must be notified within 24hrs of reception. Damaged packages or opened package should be opened at reception in front of the courrier. Pictures will be requested from within that period. After the period damaged goods are not longer eligible for returns or replacement
8. Parts installation
Model Selection